Legal

Important notice: 

We would like to inform you that our resort will be fully privatized from May 11th to May 19th, 2024. During this period, exclusive access to all resort facilities, amenities, entertainment, and programs will be reserved solely for our private event clients. As a result, regular resort services will not be available to the general public during this time. We apologize for any inconvenience this may cause and appreciate your understanding.

1. INFORMATION REGARDING THE COMPANY
DUBROVNIK SUN GARDENS limited liability company for tourist, catering and trade, tourist agency
Na Moru 1, Orašac, 20235, Croatia
Business bank:
Erste & Steiermärkische bank public limited company, Jadranski trg 3a, Rijeka, SWIFT: ESBCHR22, IBAN: HR1624020061500014821.
Commercial Court in Dubrovnik, Registry number (MBS): 090010587
PIN (OIB): 40198223665
CODE: 
VAT identification number: HR40198223665
Share capital: 101.390.000,00 HRK, paid in full 
Members of the Management Board: Zdenko Leko i Rolf Hans Köhler, President of the Supervisory Board: Lili Bao

Tourist agency DUBROVNIK SUN GARDENS limited liability company for tourist, catering and trade, tourist agency
Tourist agency contact: tel : +385 20 361 500, fax : +385 20 361 501
The competent body which officially supervises the activities of the tourist agency 
Ministry of Tourism, Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/I, Zagreb
e-mail: [email protected]

2. GENERAL
2.1. DUBROVNIK SUN GARDENS limited liability company for tourist, catering and trade, tourist agency (further in text: the Company) has the right to withdraw details of any Property from the Site for any reason without notice to the User of the website (in further text: the User) and will not be responsible for any loss, damage or cost as a result of such unavailability.
2.2. The Company shall not be liable for errors or omissions on the Site nor for loss or damage suffered by the User as a result of any unavailability of the Site or by any use or reliance placed on the Site or its contents including any damage caused to the Users' computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.
2.3. The Company shall not be liable to the User for the failure of any equipment, data processing system or transmission link and will not be liable to the User as a result of any downtime which may occur upon the Site.
2.4. The Site is provided "as is" and the User acknowledges that despite the Company's reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, the Company shall use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by e-mail to [email protected].
2.5. It is the responsibility of advertisers and sponsors on this Site to ensure that any content submitted by them for inclusion on the Site complies with applicable laws and regulations and the Company shall not be responsible for or liable to any extent for any error or inaccuracy which may appear in such content. All external links (hyperlinks to third-party sites) are provided for User convenience. The Company is not responsible for the content or use of third-party sites.

3. DISCLAIMER AND LIMITATION OF LIABILITY
3.1. Information about products and services from this website as well as all descriptions, dimensions, references to condition and other details are given in good faith and are deemed accurate at the time of their entry. 
3.2. While all reasonable efforts have been taken to ensure the accuracy of the information on the website at all times, it is understandable that deviations may occur, and in that regard, the Company shall not be liable for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on this website without notice.
3.3. The Company shall not be held liable for any business or private decisions, direct or indirect damage, loss, or expense of any kind made on the basis of information from this website. 
3.4. The Company reserves the right to suspend or change the opening dates and times of resort facilities, entertainment and any other programs and services without prior notice.

4. COPYRIGHT AND TRADEMARKS
4.1. The content of the website (such as photographs, designs, offers, and logos) is the copyright of the Company. Therefore, it is subject to copyright protection and may not be copied, reproduced, published, distributed or amended for any purpose without the Company's prior written consent. 
4.2. Trade marks used on this website are the property of the respective owners.

5. PERSONAL DATA PROTECTION
5.1. The Company provides its services in accordance with the General Data Protection Regulation and all applicable national data protection regulations, and is committed to keeping all the collected and processed personal data secure.
5.2. Please review the Information on data collection and processing for the info regarding the data which the Company collects and processes, as well as all the rights of the data subjects which arise thereof and the manner in which the data subjects may exercise those rights. 
5.3. For further info regarding all the aspects of the Company's compliance with GDPR and all other applicable data protection regulations, please review the Company's Privacy Policy

6. FORCE MAJEURE
6.1. The Company shall not be liable in cases where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or another utility service, plant machinery, computers, vehicles or any collapse of building structures.

7. CONSUMER PROTECTION 
7.1. Every guest has the right to submit a written complaint in case the services are inadequately provided or in case the services are paid for but not provided. Every guest–holder of the confirmed reservation must file the complaint individually, and the guest is obliged to cooperate with the staff in good faith, in order to try to resolve the problem.
7.2. The procedure is that the guest should report the inadequate service at the reception or notify the Company by the following e-mail: [email protected] or by mail: Na Moru 1, 20235 Orašac, Dubrovnik, Croatia. Dubrovnik Sun Gardens shall confirm that they have received the complaint in writing and respond to the complaint within 15 days of receiving the complaint.
7.3. Besides the aforementioned and in case there is intent to solve consumer issues online, it is possible to use the Online Resolution Dispute platform. The before-mentioned platform, as well as all other necessary information, may be accessed through the following link: http://ec.europa.eu/odr

8. OTHER
8.1. All listed properties are subject to VAT and other taxes.
8.2. Interpretation, application, and legal effects of the use of this website are subject to the laws of the Republic of Croatia. The Croatian courts have exclusive jurisdiction to determine any dispute arising in connection with the above-mentioned.
8.3. The Company has the right to change any part and specification of this Legal section at any time, and without any prior notice.
8.4. Any information provided by the User on this website cannot be viewed by anyone else over the Internet. When the User decides to make a purchase all information is 128bit encrypted according to the SSL (Secure Sockets Layer) technology. SSL is widely used and is trusted as providing the highest level of protection of data.